AI case study

Booking.comEnterprise knowledge search

Scattered info cost IT 10 minutes per ticket. Now, 14,000 staff use AI to query every app and find answers instantly.

Published|1 year ago

Key results

Search Savings Per Ticket
up to 10 mins
Creation Time Per Video
2 weeks
vs 8 weeks
Monthly Video Output
5
vs 2 videos

Result highlights

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The story

Context

A global digital travel platform connects millions of travelers with transportation and accommodation partners worldwide.

Challenge

Information fragmentation across numerous apps created stale data and collaboration bottlenecks. IT technicians specifically spent up to 10 minutes...

Solution
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Scope & timeline

  • 14,000 employees using AI platform

The company

Booking.com logo

Booking.com

booking.com

Online marketplace for lodging, transportation, and travel experiences.

IndustryTravel & Tourism
LocationAmsterdam, Netherlands
Employees10K-50K
Founded1996

The AI provider

AI-powered enterprise search and assistant platform for workplace knowledge.

IndustrySoftware & Platforms
LocationPalo Alto, CA, USA
Employees251-1K
Founded2019

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