Rigid rules slowed 990,000 invoices. ML now matches payments across 1,000 process variants, freeing cash trapped in manual cycles.
A global professional services firm with 774,000 employees and $65 billion in revenue manages 990,000 annual client invoices across a complex IT landscape of over 500 integrated applications.
Payment auto-clear rates languished between 0% and 25% due to rigid rules-based configurations that could not handle 1,000 diverse process variants....
“Our finance and IT organizations worked together to transform our order-to-cash process by reengineering our cash application and treasury functions. To this end, we’re using SAP Signavio solutions, SAP Business Technology Platform, and SAP Business AI as well as several other solutions to deliver cloud-based and AI-enabled capabilities.”
Global professional services for strategy, consulting, technology, and operations.
100 manual touchpoints caused 12-day backlogs. AI now validates IDs and disburses funds autonomously, cutting processing to 30 minutes.
Operators manually keyed thousands of pages word-for-word. AI now extracts data for review, halving processing time.