Attendants couldn't memorize procedures for 340 equipment types. Now, an AI app surfaces exact fixes directly to frontline staff.
A Japanese railway operator managing social infrastructure with over 10,000 employees and 46,000 pieces of station equipment across 340 different types.
Station attendants could not memorize troubleshooting procedures for the massive variety of ticketing machines and automatic gates. When equipment...
“We chose Power Platform to transform our work sites because it builds on our existing Excel and PowerPoint knowledge and skills. Power Platform also integrates with the full Microsoft product suite, making it a comprehensive tool for our employees.”
Passenger railway operator and regional infrastructure developer in western Japan.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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