AI case study

Villa Serena CommunitiesLeasing operations

High turnover and missed after-hours leads drained budgets. Now, AI fields 24/7 inquiries, shifting work to a 6-person central team.

Published|10 months ago

Key results

Annual NOI Increase
$2.6M
Annual Payroll Savings
$1.1M
Occupancy Rate
92%

Result highlights

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The story

Context

A regional property management company oversees a diverse portfolio of market-rate apartment communities in Texas, comprising nearly 3,600 units across 14 properties.

Challenge

High onsite staff turnover made retraining costly and time-consuming, while rising labor costs heavily strained property budgets. Furthermore, onsite...

Solution
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The company

Villa Serena Communities logo

Villa Serena Communities

villaserenacommunities.com

Property management firm for multi-family apartment communities.

IndustryReal Estate & Construction
LocationHouston, TX, USA
Employees51-250
Founded2002

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

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