AI case study

Woodward PropertiesAfter-hours leasing

Friday inquiries sat until Monday; prospects had moved on. AI now responds in seconds, and agents return to a calendar of confirmed tours.

Published

Key results

Interaction Automation Rate
93%
Work Order Auto-Assignment Rate
~65%
Emergency Dispatch Reduction
50%

Result highlights

Unlock 5 result highlights

The story

Context

A family-owned multifamily housing operator with approximately 2,300 units across Philadelphia suburbs and Southeast Florida, having doubled its portfolio over the past decade while maintaining a strict Monday-through-Friday, 8:30-to-5 schedule with no weekend hours.

Challenge

The same schedule that made them a preferred employer left prospects with no way to reach the leasing team outside business hours. Friday evening...

Solution
Unlock full story

Scope & timeline

  • 46% of leads interact via AI after business hours

The company

Woodward Properties logo

Woodward Properties

woodwardproperties.com

Residential property management and apartment rental company.

IndustryReal Estate & Construction
LocationUpper Darby, PA, USA
Employees11-50
Founded1979

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Woodward Properties's After-hours leasing is part of this use case:

Lead Qualification
27 case studies(+25% YoY)
Proven impact?
LowModerateVery Strong
11.7Very strong
8.4Very strongwithin Real Estate & Construction
11.1Very strongwithin Sales

Similar Case Studies

Related implementations across industries and use cases

28 AI case studies in Lead Qualification

111 AI case studies in Real Estate & Construction

192 AI case studies in Sales