AI case study

TouchPoint Support ServicesDocument search

Staff lost time hunting through scattered physical and digital manuals. Now, an AI chatbot lets them find answers using everyday language.

Published|8 months ago

Key results

Documents Replaced
9,000

Result highlights

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The story

Context

A billion-dollar healthcare and hospitality service organization operates across 650 locations with 15,000 personnel.

Challenge

Staff struggled to locate critical information across 9,000 disparate policy and procedure manuals stored in both digital and physical formats. This...

Solution
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Scope & timeline

  • 2-minute test chatbot build time vs 6 months planned
  • 1,500+ internal conversations with AI chatbot

Quotes

The company

TouchPoint Support Services logo

TouchPoint Support Services

touchpointsupportservices.com

Integrated food, nutrition, and environmental services for healthcare systems.

IndustryHealthcare Providers
LocationCharlotte, NC, USA
Employees1K-5K
Founded2011

The vendor

Data integration, analytics, and business intelligence platform.

IndustrySoftware & Platforms
LocationKing of Prussia, PA, USA
Employees1K-5K
Founded1993

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