SoftBank
Customer support
Labor shortages and high turnover bottlenecked call centers. Now, staff use an AI assistant to accelerate responses and cut wait times.
- ~20,000 employees using internal AI assistant
Teams spent 66 hours/month manually scrubbing logs. AI now categorizes usage patterns automatically, cutting work to six hours.
Japan's leading telecommunications carrier serves approximately 90 million subscribers across 5G, LTE, and broadband infrastructure.
Rapid adoption of an internal AI platform overwhelmed local analysis tools like Excel, forcing the team to spend 66 hours per month on manual log...
“Databricks provides a welcome contrast to the complexities of hyperscaler cloud services, enabling us to seamlessly collaborate and accelerate LLM-driven insights and innovation.”
Mobile telecommunications carrier and wireless network provider in Japan.
Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.
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