AI case study

Liss Property GroupProperty management

Opaque tools reduced a four-person, 1,750-unit team to a call center. Now, AI fields routine comms, freeing staff to focus on outreach.

Published

Key results

Occupancy Rate
95%
Automated Comms
>90%

Result highlights

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The story

Context

A Pennsylvania-based real estate management firm operating approximately 1,750 units across 18 properties with a centralized four-person management team.

Challenge

Occupancy rates remained stuck below 90 percent for three years, but opaque reporting tools made it impossible to pinpoint whether the operational...

Solution
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The company

Liss Property Group logo

Liss Property Group

lisspropertygroup.com

Real estate investment and management firm for residential apartments in Philadelphia.

IndustryReal Estate & Construction
LocationPhiladelphia, PA, USA
Employees11-50
Founded1993

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Liss Property Group's Property management is part of this use case:

Conversational AI
33 case studies(-26% YoY)
Proven impact?
LowModerateVery Strong
4.0Moderate
10.1Very strongwithin Real Estate & Construction

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