Staff could only manually review 1% of customer calls. Now, AI analyzes every transcript to automatically flag churn risks.
A global web hosting company serving over 6.6 million customers with services ranging from domain registration to sovereign cloud infrastructure.
Data silos spread across disparate brands and departments made it impossible to gain overarching insight into user behaviors. Furthermore, staff...
“Our various brands had data silos spread across departments like customer care, sales and finance at various brands. Our plan was to unite that data so we could gain the most detailed insights into customer activities.”
Cloud infrastructure, web hosting, and domain registration services.
Cloud-based data warehousing, processing, and analytics platform.
IONOS's Customer retention is part of this use case:
Related implementations across industries and use cases
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Single-source data gaps stalled global staffing. AI agents now aggregate 10+ providers to map the market in 2 weeks, not 2 months.
Scattered data made AI features impossible to build. Unifying it unlocked search that understands traveler intent, not just keywords.
Student insights were trapped in unreviewed audio. AI securely evaluates every call to power instant feedback and proactive coaching.
Managers repeated mistakes no one could see. Now calls are scored; stumbles route them to an AI simulator before their next lead.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.
Staff could only manually review 1% of customer calls. Now, AI analyzes every transcript to automatically flag churn risks.
A global web hosting company serving over 6.6 million customers with services ranging from domain registration to sovereign cloud infrastructure.
Data silos spread across disparate brands and departments made it impossible to gain overarching insight into user behaviors. Furthermore, staff...
“Our various brands had data silos spread across departments like customer care, sales and finance at various brands. Our plan was to unite that data so we could gain the most detailed insights into customer activities.”
Cloud infrastructure, web hosting, and domain registration services.
Cloud-based data warehousing, processing, and analytics platform.
IONOS's Customer retention is part of this use case:
Related implementations across industries and use cases
Engineers manually pieced together context across tools. Now, AI agents in Slack surface data and suggest fixes instantly.
Single-source data gaps stalled global staffing. AI agents now aggregate 10+ providers to map the market in 2 weeks, not 2 months.
Scattered data made AI features impossible to build. Unifying it unlocked search that understands traveler intent, not just keywords.
Student insights were trapped in unreviewed audio. AI securely evaluates every call to power instant feedback and proactive coaching.
Managers repeated mistakes no one could see. Now calls are scored; stumbles route them to an AI simulator before their next lead.
Manually updated profiles left skills stale. The first prototype took two hours per 1,000 consultants—now the agent covers 130K in minutes.
Routine cloud setups tied up engineers for days. Now, developers ask AI agents in Jira and Webex to provision resources instantly.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
30 minutes per letter, 1,000+ sent per rep each year. AI now drafts and transcribes; no message reaches a customer without a human review.