Spikes buried agents in routine calls. AI now clears the volume, cutting overhead 50% and freeing staff for sensitive resident needs.
A Canadian Real Estate Investment Trust manages over 33,000 residential rental units across four provinces.
The contact center struggled to maintain service levels during seasonal spikes and crisis events, leaving agents overwhelmed by call volume....
Owner and operator of multi-family rental properties across Canada.
Conversational AI platform for building enterprise virtual assistants and chatbots.
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Routine requests consumed staff time across 220,000 units. AI now handles leasing, rent, and maintenance, escalating only disputes.
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