Buying required exact SKU codes. Now, AI agents identify products from natural language descriptions across 16 scenarios.
A leading maintenance, repair, and operations (MRO) procurement platform listed on the NYSE, serving global markets including China and the United States.
The traditional purchasing process required customers to know exact SKU codes to find products, creating significant friction and reliance on manual...
“Alibaba Cloud was instrumental in our digital transformation journey. The operational challenges we faced following our expansion were solved due to Alibaba Cloud's vast suite of products and solutions, enabling ZKH to provide a highly efficient procurement service and lead MRO industry innovation.”
ZKH Group's Industrial product search is part of this use case:
Digital procurement platform for MRO industrial supplies and equipment.
Cloud computing and artificial intelligence platform for global enterprises.
Related implementations across industries and use cases
Sourcing teams sifted through fragmented data to find parts. An AI assistant now scans datasheets to identify alternates instantly.
Field techs waited 24s for repair guidance. Vector retrieval cut response times to 2.89s and reduced parts costs by 62%.
Staff spent an hour manually converting each of 1,500 Excel files. AI now extracts that data into structured job plans.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Designers manually browsed thousands of files to find assets. Now, AI lets them locate components via text or screenshots.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Manual maintenance reports and routine purchases bottlenecked staff. AI agents now accurately classify faults and recommend suppliers.
Manual translation dragged 60-minute calls to 90+, silencing experts. Now, live AI captions let teams collaborate in native languages.
Buying required exact SKU codes. Now, AI agents identify products from natural language descriptions across 16 scenarios.
A leading maintenance, repair, and operations (MRO) procurement platform listed on the NYSE, serving global markets including China and the United States.
The traditional purchasing process required customers to know exact SKU codes to find products, creating significant friction and reliance on manual...
“Alibaba Cloud was instrumental in our digital transformation journey. The operational challenges we faced following our expansion were solved due to Alibaba Cloud's vast suite of products and solutions, enabling ZKH to provide a highly efficient procurement service and lead MRO industry innovation.”
ZKH Group's Industrial product search is part of this use case:
Digital procurement platform for MRO industrial supplies and equipment.
Cloud computing and artificial intelligence platform for global enterprises.
Related implementations across industries and use cases
Sourcing teams sifted through fragmented data to find parts. An AI assistant now scans datasheets to identify alternates instantly.
Field techs waited 24s for repair guidance. Vector retrieval cut response times to 2.89s and reduced parts costs by 62%.
Staff spent an hour manually converting each of 1,500 Excel files. AI now extracts that data into structured job plans.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
Designers manually browsed thousands of files to find assets. Now, AI lets them locate components via text or screenshots.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Manual maintenance reports and routine purchases bottlenecked staff. AI agents now accurately classify faults and recommend suppliers.
Manual translation dragged 60-minute calls to 90+, silencing experts. Now, live AI captions let teams collaborate in native languages.