Buying required exact SKU codes. Now, AI agents identify products from natural language descriptions across 16 scenarios.
A leading maintenance, repair, and operations (MRO) procurement platform listed on the NYSE, serving global markets including China and the United States.
The traditional purchasing process required customers to know exact SKU codes to find products, creating significant friction and reliance on manual...
“Alibaba Cloud was instrumental in our digital transformation journey. The operational challenges we faced following our expansion were solved due to Alibaba Cloud's vast suite of products and solutions, enabling ZKH to provide a highly efficient procurement service and lead MRO industry innovation.”
Digital procurement platform for MRO industrial supplies and equipment.
Cloud computing and artificial intelligence platform for global enterprises.
Related implementations across industries and use cases
Staff manually hunted for vendors to match precise specs. Gen AI now discovers suppliers and unlocks PDF catalog data instantly.
Sourcing teams sifted through fragmented data to find parts. An AI assistant now scans datasheets to identify alternates instantly.
A separate vector DB failed performance benchmarks. Consolidating on one platform scaled daily processing from 200k to 1 billion tokens.
Staff manually hunted for vendors to match precise specs. Gen AI now discovers suppliers and unlocks PDF catalog data instantly.
Customers sifted through marketing pages for specs. AI agents now interpret intent to surface technical data, ending dead-end searches.
IT staff logged in every six hours to check 30 systems. GenAI now automates monitoring, saving 3,000 hours and ending downtime risk.
Scouring foreign technical sources took months. AI now translates and analyzes materials in minutes.
Sonar review meant checking raw footage frame by frame. AI now scans hours of data to pinpoint targets for recovery.
Fragmented server data bottlenecked scaling. A unified model cut hardware SKUs by 50% and eliminated dozens of manual processes.