AI case study

Valiant FinanceAfter-hours support

After-hours loan inquiries piled up in voicemail overnight. Now a voice agent takes the call, opens the file, and books the callback.

Published

Key results

Loan Intent Captured
$1.5M+
Campaign Production Time
1 week
After-Hours Call Coverage
29%

Result highlights

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The story

Context

An Australian SME lending marketplace connecting small businesses with financing through a panel of more than 90 lending partners and over 100 advisers.

Challenge

SME owners operate around the clock, but after-hours inquiries were captured only by voicemail, leaving loan intent unresolved until the next...

Solution
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Quotes

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The company

Valiant Finance logo

Valiant Finance

valiantfinance.com

Online business loan marketplace for Australian small businesses.

IndustryFinancial Services
LocationSydney, NSW, Australia
Employees51-250
Founded2015

The vendor

ElevenLabs logo

ElevenLabs

elevenlabs.io

AI voice synthesis platform for text-to-speech, dubbing, and voice cloning.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees51-250
Founded2022

Use case

Valiant Finance's After-hours support is part of this use case:

Lead Qualification
28 case studies(+33% YoY)
Proven impact?
LowModerateVery Strong
11.9Very strong

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