AI case study

Summit Property ManagementSelf-guided property tours

One-way self-guided tours left prospects frustrated. Now, an AI text assistant maps routes, answers questions, and captures leases.

Published|11 months ago

Key results

Tours Booked
~2,000
Tour Show Rate
59%
After-Hours Tours
37%

Result highlights

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The story

Context

A property management company operating roughly 11,000 apartment homes throughout Texas using a lean, centralized services hub to support onsite teams.

Challenge

A legacy self-guided tour system provided only a one-way flow of information, leaving touring prospects unable to ask questions and prone to...

Solution
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The company

Summit Property Management logo

Summit Property Management

summitapm.com

Multifamily property management and investment firm for residential communities.

IndustryReal Estate & Construction
LocationDallas, TX, USA
Employees51-250
Founded2013

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Summit Property Management's Self-guided property tours is part of this use case:

Support Chatbot
223 case studies(+19% YoY)
Proven impact?
LowModerateVery Strong
4.9Moderate
14.4Very strongwithin Real Estate & Construction
14.6Very strongwithin Sales

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