AI case study

Landmark PropertiesSelf-guided property tours

Standalone tour apps caused prospect drop-off. Now, browser-based AI provides real-time wayfinding and instant Q&A across 100+ properties.

Published|1 month ago

Key results

Conversion Rate Increase
18%
After-Hours Tours
42%
After-Hours AI Tours
34%

Result highlights

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The story

Context

An integrated real estate firm manages $15 billion in assets across more than 115 student and multifamily communities with over 72,000 beds.

Challenge

Onsite property teams suffered from platform fatigue due to managing multiple fragmented systems with separate logins. Additionally, the legacy...

Solution
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Scope & timeline

  • 51% share of gross tours captured by AI at pilot sites vs 10% for previous platform

The company

Landmark Properties logo

Landmark Properties

landmarkproperties.com

Integrated real estate firm for student and single-family residential communities.

IndustryReal Estate & Construction
LocationAthens, GA, USA
Employees1K-5K
Founded2004

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

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