Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
A global public services provider managing a UK Category B prison that houses up to 1,160 individuals and features in-cell TVs converted into computers.
The facility needed to improve education and safety communication following an inspection, but traditional PDF-based messages received minimal...
“We struggled to get messages across clearly – especially for prisoners who couldn’t read well or didn’t speak English.”
Outsourced public service provider for defense, transport, justice, and healthcare.
AI video generation platform using synthetic avatars and text-to-speech.
Serco's Internal communications is part of this use case:
Related implementations across industries and use cases
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Text-heavy modules took 5 hours to complete and months to translate. L&D replaced them with AI videos, rolling out updates in weeks.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.
Text-heavy PDFs failed prisoners with a 7-year reading age. Staff now use AI to create translated video updates for in-cell TVs.
A global public services provider managing a UK Category B prison that houses up to 1,160 individuals and features in-cell TVs converted into computers.
The facility needed to improve education and safety communication following an inspection, but traditional PDF-based messages received minimal...
“We struggled to get messages across clearly – especially for prisoners who couldn’t read well or didn’t speak English.”
Outsourced public service provider for defense, transport, justice, and healthcare.
AI video generation platform using synthetic avatars and text-to-speech.
Serco's Internal communications is part of this use case:
Related implementations across industries and use cases
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Text-heavy modules took 5 hours to complete and months to translate. L&D replaced them with AI videos, rolling out updates in weeks.
Administrative tasks slowed siloed public workers. Now, AI assists 4,500 staff, accelerating complex hiring and supervision note drafting.
Inaccessible PDFs and costly videos bottlenecked outreach. Teams now use AI avatars of real local staff to generate rapid public updates.
Flying experts to film locations bottlenecked updates. Staff now use AI avatars to turn text into compliant videos without reshoots.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Space static broke standard tools, requiring manual logs. Custom models now run a real-time check and make archives searchable.
Training models for 300+ invoice formats bottlenecked operations. Now, generative AI extracts data instantly; staff review exceptions.