Technical queries forced sales teams into follow-up meetings. AI now provides answers live, cutting onboarding time by 50%.
A global engineering group with over 10,000 employees providing manufacturing software and tooling solutions.
Navigating decades of proprietary knowledge stored in documents and video recordings became increasingly difficult for a younger workforce facing...
“We needed to utilize smart technology globally while still supporting our customers. That’s why we used Microsoft Cloud for Manufacturing to develop the Manufacturing Copilot.”
Sandvik's Technical knowledge retrieval is part of this use case:
Engineering group for mining, rock excavation, and metal cutting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Dealers lost hours sifting through manuals. AI now provides instant diagnostic paths, scaling support capacity from 10:1 to 1,000:1.
Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.
Technical queries forced sales teams into follow-up meetings. AI now provides answers live, cutting onboarding time by 50%.
A global engineering group with over 10,000 employees providing manufacturing software and tooling solutions.
Navigating decades of proprietary knowledge stored in documents and video recordings became increasingly difficult for a younger workforce facing...
“We needed to utilize smart technology globally while still supporting our customers. That’s why we used Microsoft Cloud for Manufacturing to develop the Manufacturing Copilot.”
Sandvik's Technical knowledge retrieval is part of this use case:
Engineering group for mining, rock excavation, and metal cutting.
Enterprise software, cloud infrastructure, and consumer electronics platform.
Related implementations across industries and use cases
Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Dealers lost hours sifting through manuals. AI now provides instant diagnostic paths, scaling support capacity from 10:1 to 1,000:1.
Technicians spent 30 minutes hunting through 1,500-page manuals. A multilingual AI now provides instant answers and direct citations.
Critical know-how was retiring with veteran engineers. Now, AI agents turn expert videos into instant, searchable guidance for new hires.
Data silos left field teams blind during outages. Now, scanning a QR code instantly delivers live diagnostics and AI-guided repair steps.
Complex multi-tab spreadsheets limited early bots. Now, an extraction pipeline structures this data for AI to reliably resolve queries.
Ad-hoc queries required custom dashboards. Now, specialized agents answer natural language questions with 99.9% accuracy.
Central IT couldn't reach the long tail of daily tasks. Now, 50% of staff use opt-in AI to scan contracts and prep for meetings.