AI case study

National Zakat FoundationAid application processing

Manual verification delayed aid for months. AI agents now automate checks and score urgency, letting staff prioritize the most vulnerable.

Published|11 months ago

Key results

Wait Time Reduction
80%
Target Wait Time
3 days

Result highlights

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The story

Context

The UK's only nonprofit dedicated to collecting and distributing zakat receives 10,000 monthly aid applications for housing, job training, and emergency relief.

Challenge

Grant decisions took four to five months due to manual verification of ID cards and bank statements. This backlog prevented staff from quickly...

Solution
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Scope & timeline

  • Generative AI chatbot built in 3 weeks

Quotes

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The company

National Zakat Foundation logo

National Zakat Foundation

nzf.org.uk

Zakat collection and distribution charity supporting Muslims in need across the UK.

IndustryNon-Profit & Social Impact
LocationLondon, ENG, UK
Employees11-50
Founded2011

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

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