AI case study

Lumen TechnologiesSales productivity

Sellers spent 4 hours digging for data. Copilot now compiles Salesforce and Outlook briefs in 15 minutes, freeing teams to close deals.

Published|1 year ago

Key results

Annual Revenue Value
$50M
Research Time
15 mins
vs 4 hours
Weekly Time Savings
4 hours

Result highlights

Unlock 3 result highlights

The story

Context

A Fortune 250 global communications provider transitioning from traditional telecom services to a technology-driven enterprise with 26,000 employees.

Challenge

Sellers spent four hours researching each customer outreach interaction, while administrative burdens like manual note-taking distracted teams from...

Solution
Unlock full story

Quotes

Unlock 16 more quotes

The company

Lumen Technologies logo

Lumen Technologies

lumen.com

Enterprise networking, cloud connectivity, and security solutions provider.

IndustryTelecommunications
LocationMonroe, LA, USA
Employees50K-100K
Founded1968

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Valorem Reply logo

Valorem Reply

valoremreply.com
Role in this case study

Supported Copilot adoption and enablement for Lumen's employees through workshops and programs.

IndustryTechnology
LocationKansas City, MO, USA
Employees251-1K
Founded2001

Similar Case Studies

Related implementations across industries and use cases

185 AI case studies in Workplace AI

82 AI case studies in Telecommunications

228 AI case studies in Sales