AI case study

Landmark PropertiesProperty operations

Teams lost hours to tedious leasing follow-ups and delinquency calls. Now, AI voice and text agents handle tenant inquiries 24/7.

Published

Key results

New Leases
8,338
After-Hours Leases
3,182
Delinquency Reduction
60 bps

Result highlights

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The story

Context

An integrated real estate firm managing $15 billion in assets across more than 115 student and multifamily communities with over 72,000 student beds.

Challenge

Staffing shortages across various communities led to inconsistent customer experiences and employee burnout. Onsite teams spent significant time...

Solution
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The company

Landmark Properties logo

Landmark Properties

landmarkproperties.com

Integrated real estate firm for student and single-family residential communities.

IndustryReal Estate & Construction
LocationAthens, GA, USA
Employees1K-5K
Founded2004

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Landmark Properties's Property operations is part of this use case:

Agentic Customer Service
72 case studies(+18% YoY)
Proven impact?
LowModerateVery Strong
8.6Very strong
21.6Very strongwithin Real Estate & Construction
23.0Very strongwithin Operations

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