AI case study

Landmark PropertiesProperty operations

Teams lost hours to tedious leasing follow-ups and delinquency calls. Now, AI voice and text agents handle tenant inquiries 24/7.

Published|9 months ago

Key results

New Leases
8,338
After-Hours Leases
3,182
Delinquency Reduction
60 bps

Result highlights

Unlock 7 result highlights

The story

Context

An integrated real estate firm managing $15 billion in assets across more than 115 student and multifamily communities with over 72,000 student beds.

Challenge

Staffing shortages across various communities led to inconsistent customer experiences and employee burnout. Onsite teams spent significant time...

Solution
Unlock full story

The company

Landmark Properties logo

Landmark Properties

landmarkproperties.com

Integrated real estate firm for student and single-family residential communities.

IndustryReal Estate & Construction
LocationAthens, GA, USA
Employees1K-5K
Founded2004

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Similar Case Studies

Related implementations across industries and use cases

84 AI case studies in Agentic Customer Service

130 AI case studies in Real Estate & Construction

353 AI case studies in Operations