Strict rules blocked conversational mobile banking. Now, generative AI instantly calculates complex FX rates and repayment fees.
Korea's leading internet-only bank operates within a highly regulated financial sector that imposes strict restrictions on cloud-based services.
Customers needed a simpler way to access financial knowledge and calculate complex metrics like early repayment fees and foreign exchange rates...
“First of all, we are seeing a substantial improvement in customer experience, as evidenced by increased transactions. The customer click-through rate to product pages from the AI Search service is as high as 30%, which is a remarkable achievement.”
Digital-first mobile bank providing retail banking and financial services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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