Strict rules blocked conversational mobile banking. Now, generative AI instantly calculates complex FX rates and repayment fees.
Korea's leading internet-only bank operates within a highly regulated financial sector that imposes strict restrictions on cloud-based services.
Customers needed a simpler way to access financial knowledge and calculate complex metrics like early repayment fees and foreign exchange rates...
“First of all, we are seeing a substantial improvement in customer experience, as evidenced by increased transactions. The customer click-through rate to product pages from the AI Search service is as high as 30%, which is a remarkable achievement.”
Digital-first mobile bank providing retail banking and financial services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
KakaoBank's Mobile banking assistant is part of this use case:
Related implementations across industries and use cases
Customers waited in call center queues; documents took 3-5 minutes each. Adele now fields 40% of conversations and clears docs in seconds.
Language barriers and complex menus slowed fintech adoption. Now, an AI voice assistant handles money transfers conversationally.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Novices were too embarrassed to ask basics publicly. Private AI agents now answer instantly, cutting response times from 10s to near-zero.
23% of turns were disengaging — Cait only found out after each conversation ended. State inference now runs live and adjusts mid-turn.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Large AI training jobs meant fighting for preemptible slots or leaving campus. Marlowe gave any lab guaranteed multi-node access on demand.
Software updates were tied to rigid vehicle production cycles. A GenAI platform now frees 5,000 developers to release code independently.
Strict rules blocked conversational mobile banking. Now, generative AI instantly calculates complex FX rates and repayment fees.
Korea's leading internet-only bank operates within a highly regulated financial sector that imposes strict restrictions on cloud-based services.
Customers needed a simpler way to access financial knowledge and calculate complex metrics like early repayment fees and foreign exchange rates...
“First of all, we are seeing a substantial improvement in customer experience, as evidenced by increased transactions. The customer click-through rate to product pages from the AI Search service is as high as 30%, which is a remarkable achievement.”
Digital-first mobile bank providing retail banking and financial services.
Enterprise software, cloud infrastructure, and consumer electronics platform.
KakaoBank's Mobile banking assistant is part of this use case:
Related implementations across industries and use cases
Customers waited in call center queues; documents took 3-5 minutes each. Adele now fields 40% of conversations and clears docs in seconds.
Language barriers and complex menus slowed fintech adoption. Now, an AI voice assistant handles money transfers conversationally.
High call volumes bottlenecked 130+ agents. Now, a secure internal LLM resolves app queries and summarizes chats, even during air raids.
Novices were too embarrassed to ask basics publicly. Private AI agents now answer instantly, cutting response times from 10s to near-zero.
23% of turns were disengaging — Cait only found out after each conversation ended. State inference now runs live and adjusts mid-turn.
Engineers capped at basic chat, complex work out of reach. Now 700 tackle cross-jurisdiction compliance reviews in hours, not weeks.
37 steps and 16 handoffs to send one email. Agents rebuilt the workflow from scratch — 3 weeks became 2 days.
Large AI training jobs meant fighting for preemptible slots or leaving campus. Marlowe gave any lab guaranteed multi-node access on demand.
Software updates were tied to rigid vehicle production cycles. A GenAI platform now frees 5,000 developers to release code independently.