AI case study

Fitch IrickLeasing operations

Solo onsite staff lost hours reviewing unqualified applicants and making difficult rent calls. Now, AI manages both automatically.

Published

Key results

Collections Rate Increase
190bps
Lead Coverage
100%

Result highlights

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The story

Context

A vertically integrated affordable housing manager with 12,325+ apartments across the South and Southeast United States, where having more than one onsite staff member per property is the exception rather than the rule.

Challenge

With a single onsite team member handling leasing, application review, and resident relations, time lost processing unqualified applicants and...

Solution
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The company

Fitch Irick logo

Fitch Irick

fitchirick.com

Affordable housing developer and property management firm.

IndustryReal Estate & Construction
LocationCharlotte, NC, USA
Employees51-250
Founded2011

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Fitch Irick's Leasing operations is part of this use case:

Conversational AI
31 case studies(-18% YoY)
Proven impact?
LowModerateVery Strong
3.1Moderate
6.6Strongwithin Real Estate & Construction
8.3Very strongwithin Sales

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