AI case study

Busboom GroupProperty management

Manual follow-ups across 2,600 units drained staff and lost after-hours leads. Now, AI handles 24/7 prospect inquiries and collections.

Published

Key results

NOI Improvement
~$200k
Avg Response Time
37 secs
Collections Time
2 hours/week

Result highlights

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The story

Context

A real estate firm owning and operating over 2,600 apartment homes across seven properties in the Dallas-Fort Worth Metroplex.

Challenge

Onsite property teams managed all prospect communications and delinquency follow-ups manually, resulting in lost leads during nights and weekends....

Solution
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The company

Busboom Group logo

Busboom Group

busboomgroup.com

Multifamily property management and investment firm focused on luxury apartments.

IndustryReal Estate & Construction
LocationCarrollton, TX, USA
Employees11-50
Founded2013

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

Use case

Busboom Group's Property management is part of this use case:

Agentic Customer Service
109 case studies(+22% YoY)
Proven impact?
Average
6.2Very strong
6.2Very strongwithin Real Estate & Construction
6.2Very strongwithin Sales

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