ecoATM
Customer support
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
- 35% of support volume resolved via AI
- >30% of inbound calls handled in first month
Daytime outreach missed busy professionals. Now, an AI voice agent calls leads within minutes and handles evening and weekend follow-ups.
A digital marketplace for boat financing featuring approximately 2,400 dealers and 90,000 vessels listed on its platform.
A small team of representatives struggled to connect with pre-qualified applicants, as the target demographic of busy professionals rarely answered...
“We tried an outside call center to just handle some of the fronting where we did most of the closing and any approvals but that has challenges too... it's a training and somebody quit oh my god what do we do we got to train... it becomes a mess.”
Online marketplace for purchasing, financing, and insuring new and used boats.
Platform for building and deploying conversational AI voice agents for phone calls.
Boatzon's Lead follow-up is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Manual content reviews took 6 hours weekly, blocking chat adoption. Now, AI auto-verifies policies, cutting staff QA to under an hour.
Temps routed ineligible callers to hit quotas. Now, AI voice agents filter impartially, doubling conversion rates.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Two homegrown bots drained the engineers who built them. Claude Tag catches alerts, traces root causes, and opens PRs—without being asked.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Daytime outreach missed busy professionals. Now, an AI voice agent calls leads within minutes and handles evening and weekend follow-ups.
A digital marketplace for boat financing featuring approximately 2,400 dealers and 90,000 vessels listed on its platform.
A small team of representatives struggled to connect with pre-qualified applicants, as the target demographic of busy professionals rarely answered...
“We tried an outside call center to just handle some of the fronting where we did most of the closing and any approvals but that has challenges too... it's a training and somebody quit oh my god what do we do we got to train... it becomes a mess.”
Online marketplace for purchasing, financing, and insuring new and used boats.
Platform for building and deploying conversational AI voice agents for phone calls.
Boatzon's Lead follow-up is part of this use case:
Related implementations across industries and use cases
Basic device pricing queries crowded out urgent kiosk issues. Now, a voice AI answers routine calls, freeing human reps for complex work.
Manual content reviews took 6 hours weekly, blocking chat adoption. Now, AI auto-verifies policies, cutting staff QA to under an hour.
Temps routed ineligible callers to hit quotas. Now, AI voice agents filter impartially, doubling conversion rates.
Saturated queues kept customers waiting. AI now handles the overflow, resolving 40% of calls and freeing staff for complex cases.
High call volumes sent billing inquiries to voicemail. Now, voice AI handles routine payments and navigates insurer holds for human staff.
Two homegrown bots drained the engineers who built them. Claude Tag catches alerts, traces root causes, and opens PRs—without being asked.
Recruiters juggled disconnected systems while managers fielded candidate calls from the back office. An AI now screens and engages 24/7.
Fragmented legacy tools bottlenecked underwriters. A unified platform and GenAI assistant now automate data extraction across 25 countries.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.