"Spray-and-pray" tactics capped replies at 16%. AI-generated summaries and prioritized lists helped reps personalize outreach to hit 30%.
A logistics and freight management company serves more than 10,000 customers across the United States through nine geographically dispersed teams.
Disjointed legacy tools forced sellers to use "spray-and-pray" tactics that yielded low 16% response rates. Leaders lacked reliable data for coaching...
“Since we launched Gong Engage, our outreach response rates have increased from 16% to 30%. That’s an 88% boost.”
Third-party logistics (3PL) provider and supply chain management platform.
Gong is a sales enablement platform that leverages AI to provide actionable insights from sales conversations, enhancing sales performance and strategy.
BlueGrace Logistics's Sales outreach is part of this use case:
Related implementations across industries and use cases
Moving to enterprise deals left managers guessing. AI now tracks engagement to flag risks, boosting forecast accuracy from 68% to 90%.
Scattered notes meant reps spent months learning accounts. Now, AI deal briefs and a searchable call library deliver instant context.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
120 managers manually pieced together context across 20 offices. AI now generates instant briefings for churn risks and handovers.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.
"Spray-and-pray" tactics capped replies at 16%. AI-generated summaries and prioritized lists helped reps personalize outreach to hit 30%.
A logistics and freight management company serves more than 10,000 customers across the United States through nine geographically dispersed teams.
Disjointed legacy tools forced sellers to use "spray-and-pray" tactics that yielded low 16% response rates. Leaders lacked reliable data for coaching...
“Since we launched Gong Engage, our outreach response rates have increased from 16% to 30%. That’s an 88% boost.”
Third-party logistics (3PL) provider and supply chain management platform.
Gong is a sales enablement platform that leverages AI to provide actionable insights from sales conversations, enhancing sales performance and strategy.
BlueGrace Logistics's Sales outreach is part of this use case:
Related implementations across industries and use cases
Moving to enterprise deals left managers guessing. AI now tracks engagement to flag risks, boosting forecast accuracy from 68% to 90%.
Scattered notes meant reps spent months learning accounts. Now, AI deal briefs and a searchable call library deliver instant context.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
120 managers manually pieced together context across 20 offices. AI now generates instant briefings for churn risks and handovers.
Agents split focus between members and manual note-taking. Now, an AI copilot summarizes calls, letting agents give their full attention.
Manual checks of varied supplier documents bottlenecked financial close. Now, AI matches contracts, routing discrepancies to specialists.
Time zones bottlenecked competitive intel for global sales. Now, an AI Slack agent delivers vetted talking points and charts on demand.
Shifting to B2B sales exposed disconnected workflows and anecdotal forecasts. Now, AI analyzes interactions to surface deal intelligence.
Staff missed the 30% of leads arriving after hours. AI agents now field 24/7 chats and book tours, prioritizing ready buyers.