AI case study

Asset LivingLeasing and resident support

Managing 450,000 units overwhelmed staff with after-hours inquiries. AI now handles routine follow-ups, freeing teams for resident care.

Published|7 months ago

Key results

Occupancy Increase
300 bps
Monthly Capacity Added
72 hours
On-Time Payments
600 bps

Result highlights

Unlock 4 result highlights

The story

Context

The nation's second-largest rental housing operator manages over 450,000 units across 40 states, having rapidly expanded from just 70,000 units five years ago.

Challenge

Unprecedented growth strained existing operational processes, leading to inefficiencies across leasing workflows and rent collections. With nearly...

Solution
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Use case

Asset Living's Leasing and resident support is part of this use case:

Agentic Customer Service
71 case studies(+155% YoY)
Proven impact?
8.9Very strong
LowModerateStrongVery Strong8.9
21.8Very strongwithin Real Estate & Construction
23.9Very strongwithin Operations

The company

Asset Living logo

Asset Living

assetliving.com

Third-party property management for multifamily, student, and affordable housing.

IndustryReal Estate & Construction
LocationHouston, TX, USA
Employees10K-50K
Founded1986

The vendor

AI automation platform for housing and healthcare communication workflows.

IndustryReal Estate & Construction
LocationNew York, NY, USA
Employees251-1K
Founded2017

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