AI case study

The Salvation Army UK and IrelandAdministrative support

Scattered data left staff using risky shadow AI to keep up. Now, employees use Copilot to securely review policies and simplify reports.

Published|7 months ago

Key results

Report Turnaround
5 mins
vs hours

Result highlights

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The story

Context

A mission-driven nonprofit operating more than 650 community centers across the UK and Ireland, providing housing, addiction recovery, and emergency response services to hundreds of thousands of people annually.

Challenge

Despite moving to cloud-based tools, information remained scattered, leaving staff bogged down in administrative work like writing reports and...

Solution
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Quotes

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The company

The Salvation Army UK and Ireland logo

The Salvation Army UK and Ireland

salvationarmy.org.uk

Christian church and charity providing social welfare and community support services.

IndustryNon-Profit & Social Impact
LocationLondon, England, United Kingdom
Employees1K-5K
Founded1865

The vendor

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

Use case

The Salvation Army UK and Ireland's Administrative support is part of this use case:

Workplace AI
169 case studies(+38% YoY)
Proven impact?
LowModerateVery Strong
4.2Moderate
1.3Lowwithin Non-Profit & Social Impact
3.8Moderatewithin Knowledge Management

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