AI case study

Team Air DistributingOperations automation

Rapid growth to 18 branches left information scattered and coordination done by hand. AI agents handle the lookups; staff stay on customers.

Published

Key results

Annual Hours Saved
2,000+ hours
Search Time Reduction
80%–90%
Resolution Time Reduction
80%–95%

Result highlights

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The story

Context

An HVAC distributor serving the southeastern United States that expanded from 5 to 18 branch locations in under three years, creating pressure on workflows built for a much smaller operation.

Challenge

Rapid growth created manual coordination burden across credit management, inventory sourcing, and accounts payable, with information fragmented...

Solution
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The company

Team Air Distributing logo

Team Air Distributing

teamairdist.com

The vendor

Cloud-based enterprise resource planning (ERP) and industry-specific business software.

IndustrySoftware & Platforms
LocationNew York, NY, USA
Employees10K-50K
Founded2002

Use case

Team Air Distributing's Operations automation is part of this use case:

Workplace AI
181 case studies(+35% YoY)
Proven impact?
LowModerateVery Strong
4.3Moderate
6.1Strongwithin Operations

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