AI case study

SpindoxMultilingual technical support

Staff manually translated requests twice. An API now connects Chinese and Italian teams directly in real time.

Published|1 year ago

The story

Context

A digital solutions provider managed a global trouble-ticketing platform for a luxury car manufacturer connecting technical teams in China and Italy.

Challenge

Teams relied on English as a bridge language, forcing staff to manually translate technical requests twice before understanding them. This workflow...

Solution
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Scope & timeline

  • 2-month API integration timeline

Quotes

“We were able to deliver a project in which we covered all the aspects, so we created something that works end-to-end.”

– Viola Modafferi, PMO Specialist and Scrum Master at Spindox, Spindox
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Use case

Spindox's Multilingual technical support is part of this use case:

Translation & Localization
57 case studies(+28% YoY)
Proven impact?
LowModerateVery Strong
4.4Moderate
2.9Lowwithin Product Engineering
View 57 case studies for translation & localizationExplore translation & localization clusters

The company

Spindox logo

Spindox

spindox.it

IT consulting and digital transformation services for enterprise business processes.

IndustryAutomotive & Mobility
LocationMilan, Italy
Employees1K-5K
Founded2007

The vendor

DeepL logo

DeepL

www.deepl.com

DeepL is a technology company that specializes in AI-powered language translation and natural language processing services.

IndustrySoftware & Platforms
LocationUnited Kingdom
Employees1K-5K
Founded2017

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