AI case study

ServiceNowSales workflow automation

Siloed data forced 20 minutes of research per lead. AI now uses 1,000 signals to draft personalized emails in under two minutes.

Published|6 months ago

Key results

Scoring Latency
30 mins
vs 4 hours
Savings per Deck
24 hours
Creation Time per Email
<2 mins
vs 20 minutes

Result highlights

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The story

Context

A global enterprise software provider with over 2,000 sellers aiming for $15 billion in revenue by 2026.

Challenge

Data was siloed across disconnected systems, forcing sellers to spend over 20 minutes manually researching each lead and up to 24 hours assembling...

Solution
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Quotes

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The company

ServiceNow logo

ServiceNow

servicenow.com

ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.

IndustrySoftware & Platforms
LocationSanta Clara, California, United States
Employees10K-50K
Founded2004

The vendor

Databricks is a Big Data company that offers a unified analytics platform for data science, engineering, and analytics teams.

IndustrySoftware & Platforms
LocationSan Francisco, California, United States
Employees10K-50K
Founded2013

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