AI case study

NexonIncident management

10,000 daily alerts forced manual triage, bottlenecking IT responses. An AI agent now consolidates signals, freeing engineers to scale.

Published|10 months ago

Key results

Alert Noise Reduction
91%
Incident Reduction
67%

Result highlights

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The story

Context

A managed services provider oversees a growing multi-tenant IT environment, delivering infrastructure monitoring and support across a diverse client base.

Challenge

Engineers faced over 10,000 daily monitoring alerts, overwhelming staff and significantly slowing down incident response times. Managing this manual...

Solution
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Quotes

The company

Global developer and publisher of online PC and mobile games.

IndustryEntertainment
LocationTokyo, Japan
Employees5K-10K
Founded1994

The vendor

LogicMonitor logo

LogicMonitor

logicmonitor.com

AI-powered hybrid observability platform for enterprise IT infrastructure and AIOps.

IndustrySoftware & Platforms
LocationSanta Barbara, CA, USA
Employees1K-5K
Founded2007

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