AI case study

Mitsubishi Heavy IndustriesInternal knowledge assistant

Generic models hallucinated on complex machinery. A secure internal assistant now grounds answers in proprietary data.

Published|1 year ago

The story

Context

A global engineering and manufacturing giant operating across energy, defense, and space sectors, supporting large-scale power generation facilities critical to daily life.

Challenge

Strict data security policies prevented employees from using public generative AI tools for confidential work. Furthermore, off-the-shelf models...

Solution
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Scope & timeline

  • 200-300 daily active users for internal AI tool

Quotes

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The company

Mitsubishi Heavy Industries logo

Mitsubishi Heavy Industries

mhi.com

Heavy industrial manufacturing and engineering for energy, aerospace, and defense.

IndustryEnergy & Utilities
LocationTokyo, Japan
Employees10K-50K
Founded1884

The AI provider

Enterprise software, cloud infrastructure, and consumer electronics platform.

IndustrySoftware & Platforms
LocationRedmond, WA, USA
Employees100K+
Founded1975

The implementation partner

Zen Architects logo

Zen Architects

zenarchitects.co.jp

Built a customized RAG architecture and prototype for MHI's TOMONI TALK solution.

IndustryTechnology
LocationTokyo, Japan
Employees1-10
Founded2007

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