Manual notes on 1,000 daily calls bottlenecked intake. AI now transcribes details instantly, accelerating signing by 20%.
One of Michigan’s largest personal injury law firms, with over $2 billion in settlements, manages more than 1,000 daily client calls regarding auto and accident claims.
Case managers struggled to manually capture detailed accident information like vehicle models and weather conditions across 1,000 daily calls,...
“We’ve transformed the way we handle intake by investing in Salesforce. Its API capabilities have allowed us to seamlessly integrate with other partners, making our entire system more efficient and effective.”
Personal injury law firm for motor vehicle accident and disability claims.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Built the intake platform and implemented Einstein AI for Mike Morse Law Firm's call insights.
Related implementations across industries and use cases
Listening to 30 full calls a day was unsustainable. Now, AI transcribes conversations so staff can quickly scan for client objections.
Lease review took days of associate time. AI now synthesizes facts in minutes, freeing 40 hours per case for strategy.
Shared drives blocked collaboration. Staff use AI to draft protocols from handbooks, cutting intake tasks from 1 hour to 30 mins.
Manual note entry bottlenecked sales. Now, wholesalers dictate to an AI agent that auto-logs summaries and triggers follow-ups instantly.
Manual reviews bottlenecked sales teams. AI now automates transcription and summaries, boosting lead-to-close rates by 27%.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors manually traced transactions across uneditable PDFs. Now, intelligent extraction maps source data directly into Excel.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.
Manual notes on 1,000 daily calls bottlenecked intake. AI now transcribes details instantly, accelerating signing by 20%.
One of Michigan’s largest personal injury law firms, with over $2 billion in settlements, manages more than 1,000 daily client calls regarding auto and accident claims.
Case managers struggled to manually capture detailed accident information like vehicle models and weather conditions across 1,000 daily calls,...
“We’ve transformed the way we handle intake by investing in Salesforce. Its API capabilities have allowed us to seamlessly integrate with other partners, making our entire system more efficient and effective.”
Personal injury law firm for motor vehicle accident and disability claims.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Built the intake platform and implemented Einstein AI for Mike Morse Law Firm's call insights.
Related implementations across industries and use cases
Listening to 30 full calls a day was unsustainable. Now, AI transcribes conversations so staff can quickly scan for client objections.
Lease review took days of associate time. AI now synthesizes facts in minutes, freeing 40 hours per case for strategy.
Shared drives blocked collaboration. Staff use AI to draft protocols from handbooks, cutting intake tasks from 1 hour to 30 mins.
Manual note entry bottlenecked sales. Now, wholesalers dictate to an AI agent that auto-logs summaries and triggers follow-ups instantly.
Manual reviews bottlenecked sales teams. AI now automates transcription and summaries, boosting lead-to-close rates by 27%.
Infrastructure compliance checks took months. Now, engineers use AI to parse massive datasets, cutting final review cycles by up to 90%.
Auditors manually traced transactions across uneditable PDFs. Now, intelligent extraction maps source data directly into Excel.
Manual rate updates couldn't keep pace with sudden demand spikes from flight delays. Now, an automated system adjusts rates 3x daily.
Scattered data slowed prep for 15-minute visits. AI now fuses insights into instant briefs, saving reps one full day of admin weekly.