AI case study

Matrix LabsWeb3 task automation

Complex protocols blocked user adoption. AI agents now execute wallet setup and swaps from natural language, driving 330k signups.

Published

Key results

Customer Satisfaction
95%

Result highlights

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The story

Context

A Canadian startup developing virtual environments where users build and explore 3D applications on blockchain networks.

Challenge

First-time users struggled with technical barriers like wallet setup and navigating decentralized protocols. Existing AI platforms lacked the...

Solution
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Scope & timeline

  • 110x faster model integration

Quotes

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The company

Matrix Labs logo

Matrix Labs

matrixlabs.org

Metaverse and blockchain development studio for multichain 3D applications.

IndustrySoftware & Platforms
LocationVancouver, BC, Canada
Employees11-50
Founded2021

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

Matrix Labs's Web3 task automation is part of this use case:

Agentic Customer Service
72 case studies(+113% YoY)
Proven impact?
LowModerateVery Strong
8.5Very strong
8.4Very strongwithin Software & Platforms
1.7Lowwithin Product Engineering

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