AI case study

HalkbankTransaction automation

4.5M banking instructions a year, each touching human hands. AI now handles 3M end-to-end — staff move to work that actually needs them.

Published

Key results

Annual Savings
270M TL
Processing Speed Gain
3x
Annual AI Transactions
~13M

Result highlights

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The story

Context

A Turkish state-owned bank processing over 4.5 million banking instructions annually, with operations spanning retail customers, SMEs, and tradespeople.

Challenge

Processing millions of banking instructions required extensive manual handling at each step, generating significant operational costs at scale....

Solution
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Quotes

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Also reported by

marmarayasam.com
rayhaber.com
haberege.com.tr
kocaelihaber.gen.tr
fintechdunyasi.com
businessworldglobal.com
haberpi.com
gazetebirlik.com
gazetebirlik.com

The company

State-owned commercial bank providing financial services in Turkey.

IndustryFinancial Services
LocationAnkara, Turkey
Employees10K-50K
Founded1933

The vendor

ROLE IN THIS CASE STUDY

Provided ChatGPT for integration into Halkbank's digital chat environment for customer information.

IndustrySoftware & Platforms
LocationSan Francisco, CA, USA
Employees1K-5K
Founded2015

Use case

Halkbank's Transaction automation is part of this use case:

Agentic Customer Service
111 case studies(+27% YoY)
Proven impact?
Average
6.2Very strong
6.2Very strongwithin Financial Services
6.2Very strongwithin Operations

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