High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Analysts buried in evidence gathering before they could respond. AI handles context and summaries; they move from signal to decision faster.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts buried in evidence gathering before they could respond. AI handles context and summaries; they move from signal to decision faster.
Up to an hour per alert, dozens daily—manual triage had hit a wall. AI personas now debate each in minutes; humans authorize the response.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Analysts buried in evidence gathering before they could respond. AI handles context and summaries; they move from signal to decision faster.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts buried in evidence gathering before they could respond. AI handles context and summaries; they move from signal to decision faster.
Up to an hour per alert, dozens daily—manual triage had hit a wall. AI personas now debate each in minutes; humans authorize the response.
Task-by-task, manual mapping couldn't keep pace with national recovery targets. AI now maps peatlands and tracks restoration across England.
Years of unstructured procurement entries hid the license redundancies. PRISM parsed 1M+ rows and surfaced $2.5M in savings.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
Each incident sent engineers hunting for context from scratch, inconsistently across teams. Edwin AI now delivers it upfront.