High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Complex queries and inconsistent reporting slowed analysts. AI now turns prompts into structured investigations, speeding analysis by 70%.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Complex queries and inconsistent reporting slowed analysts. AI now turns prompts into structured investigations, speeding analysis by 70%.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Complex queries and inconsistent reporting slowed analysts. AI now turns prompts into structured investigations, speeding analysis by 70%.
13.5k incidents forced agents to rush notes. AI now drafts summaries from transcripts, saving a work-month of admin time annually.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Complex queries and inconsistent reporting slowed analysts. AI now turns prompts into structured investigations, speeding analysis by 70%.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Staff manually cross-checked hundreds of pages. Agents now synthesize technical files to draft environmental analyses.
Misclassified tickets drove needless escalations. Now, an AI agent auto-routes cases and surfaces 1-click resolutions for support teams.
12,000 employees overwhelmed 20 IT agents. AI now resolves routine tickets, cutting calls 30% to support 2x scale without new hires.