High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Junior analysts relied on senior staff for complex investigations. Now, they use AI to query telemetry and resolve incidents independently.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Finding root cause meant stitching logs, traces, and metrics by hand during incidents. Now AI surfaces the hypothesis; engineers verify.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.
High incident volumes across complex IT/OT networks overwhelmed security teams. Now, AI agents triage alerts so analysts can hunt threats.
South Africa's largest metropolitan municipality manages a complex digital estate spanning IT systems, operational technology, cloud services, and a distributed hybrid workforce.
As IT and operational technology environments converged online, the city faced growing cyber risks without sufficient specialist cybersecurity skills...
“The city now has a visual representation of its entire environment, and how it compares against Microsoft benchmarks for cybersecurity.”
Metropolitan municipality providing public services to the City of Johannesburg.
Managed the SOC and helped embed Security Copilot into the city's security workflows.
Enterprise software, cloud infrastructure, and consumer electronics platform.
City of Johannesburg's Security operations is part of this use case:
Related implementations across industries and use cases
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
New agents manually trawled complex file folders for answers. Now, they ask an AI assistant to instantly synthesize multi-source data.
Fragmented tools kept analysts chasing alerts until midnight. Now, AI agents resolve routine cases so teams work standard hours.
Analysts dug through disconnected portals to triage alerts. Now, AI autonomously classifies threats and drafts reports in minutes.
Junior analysts relied on senior staff for complex investigations. Now, they use AI to query telemetry and resolve incidents independently.
Staff reconciled spending line-by-line across scattered systems. Now, they use AI to automate the process and query data in plain English.
Scattered histories forced citizens to retell their story at each contact. Júlia now handles intake 24/7; AI preps cases for defenders.
Finding root cause meant stitching logs, traces, and metrics by hand during incidents. Now AI surfaces the hypothesis; engineers verify.
30-minute report-digging kept fleet audits chronically deferred. Now one prompt delivers every device, flag, and follow-up emails at once.