AI case study

VisaAlert investigation

The alert named the event. The analyst still had to name the person — a second search, slower for newer analysts. A pipeline now names both.

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Result highlights

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The story

Context

The security operations center for one of the world's largest payments networks, mid-migration from a legacy SIEM to Elastic, in a regulated environment where any AI step must be fully auditable before it can be trusted in production.

Challenge

When a high-stakes mainframe identity detection fired, the incident response team had to log into the legacy SIEM, run a second search through...

Solution
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The company

Global digital payments network connecting consumers, merchants, and banks.

IndustryFinancial Services
LocationSan Francisco, CA, USA
Employees10K-50K
Founded1958

The vendor

Search AI platform for enterprise search, observability, and security solutions.

IndustrySoftware & Platforms
LocationMountain View, CA, USA
Employees1K-5K
Founded2012

Use case

Visa's Alert investigation is part of this use case:

Cybersecurity
36 case studies(+127% YoY)
Proven impact?
LowModerateVery Strong
3.3Moderate
2.2Lowwithin Financial Services
3.4Moderatewithin IT

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