Complex regulations slowed policy updates to weeks. Staff now finish in hours and built a custom help desk bot in one week.
A Research 1 university with over 10,000 employees managed complex grant, state, and federal regulations that often slowed operational speed.
Policy revisions took weeks to complete manually, and the IT department consumed significant resources classifying support tickets by hand. Staff...
“We want our faculty to do groundbreaking research, and we want our students to be successful. Using technology as an accelerator is built into our DNA. And our goal with these new technologies is to responsibly allow our faculty, staff, and students to be more efficient but also much more creative.”
Public research university with campuses in Tampa, St. Petersburg, and Sarasota.
Enterprise software, cloud infrastructure, and consumer electronics platform.
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