AI case study

NEB Medical ServicesPatient intake processing

Manual fax processing delayed urgent medical orders. AI now extracts referral data, freeing staff for same-day patient outreach.

Published|10 months ago

Key results

Order Backlog
< 48 hours
vs 3 weeks
Processing Time per Fax
< 5 mins
Daily Faxes per User
170

Result highlights

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The story

Context

A durable medical equipment provider managing a high daily volume of low-ticket items, such as nebulizers that require immediate patient delivery.

Challenge

A manual intake process for incoming referrals caused severe operational delays, requiring 10 to 15 minutes to process each order. The tedious tasks...

Solution
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Quotes

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The company

NEB Medical Services logo

NEB Medical Services

nebmedical.com

Durable medical equipment provider for insurance-covered health products.

IndustryHealthcare Providers
LocationLake Forest, IL, USA
Employees51-250
Founded2003

The vendor

AI-powered healthcare operations platform that automates referral management, fax processing, and document intake for medical practices.

IndustrySoftware & Platforms
LocationNew York, NY
Employees51-200
Founded2020

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