AI case study

inGenious.aiCustomer support chatbots

Legacy bots failed on complex syntax. Amazon Nova rewrites inputs, cutting unknown responses by 87% and lifting NPS 14 points for NAB.

Published

Key results

More First-Try Resolutions
~10k
Response Failure Reduction
87%
Complex Query Improvement
80%

Result highlights

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The story

Context

An Australia-based startup providing a no-code generative AI chatbot platform for enterprises in regulated industries, including financial services firms operating under SOC 2 and APRA compliance requirements.

Challenge

Traditional NLP chatbots frequently failed on lengthy or poorly phrased queries, frustrating customers. Financial services clients faced additional...

Solution
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Quotes

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The company

inGenious.ai logo

inGenious.ai

ingenious.ai

AI platform for enterprise conversational chatbots and automated customer service.

IndustrySoftware & Platforms
LocationMelbourne, VIC, Australia
Employees11-50
Founded2017

The vendor

Amazon Web Services (AWS) logo

Amazon Web Services (AWS)

aws.amazon.com

Cloud computing platform and on-demand infrastructure services.

IndustryTechnology
LocationSeattle, WA, USA
Employees100K+
Founded2006

Use case

inGenious.ai's Customer support chatbots is part of this use case:

Support Chatbot
223 case studies(-1% YoY)
Proven impact?
LowModerateVery Strong
4.8Moderate
3.9Moderatewithin Software & Platforms
2.1Lowwithin Product Engineering

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