Key results
Time Reduction
50%
Analysis Turnaround
1 day
Result highlights
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The story
A leading Taiwanese bank operating 53 domestic branches and serving 2.12 million customers with personal financial services.
Project managers manually gathered public opinion data across departments, resulting in fragmented reports without standardized workflows. This...
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Quotes
“To achieve our goal of making financial services more integrated into customers' daily lives, gaining deeper insights into public opinion is essential. Without a powerful data analytics system, we would not be able to truly understand people's preferences.”
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The company
Far Eastern International Bank
feib.com.twCommercial bank providing retail, corporate, and digital financial services in Taiwan.
IndustryFinancial Services
LocationTaipei, Taiwan
Employees1K-5K
Founded1992
Implementation partner
M
Microfusion
microfusion.cloudProvided technical support to FEIB to set up data collection and streaming for its AI analytics.
IndustryTechnology
LocationTaipei, Taiwan
Employees51-250
Founded2007