AI case study

Frome Medical PracticeMedical notetaking

Manual documentation limited patient engagement. Now, voice AI captures clinical reasoning into structured notes needing minimal edits.

Published

Key results

Reduction in Notetaking
1 min 20s

Result highlights

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The story

Context

One of the UK's largest single-site general practices, serving nearly 30,000 patients across Somerset with more than 25 GPs and 150 staff.

Challenge

Documentation burden during consultations limited patient engagement, while inconsistent note quality made handovers and follow-up care harder. As...

Solution
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Scope & timeline

  • 8 of 13 GPs using Heidi for most consultations

Quotes

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The company

Frome Medical Practice logo

Frome Medical Practice

fromemedicalpractice.co.uk

Primary care medical practice providing NHS healthcare services.

IndustryHealthcare Providers
LocationFrome, Somerset, United Kingdom
Employees51-250

The vendor

AI-powered virtual care platform for healthcare providers and patients.

IndustrySoftware & Platforms
LocationSydney, NSW, Australia
Employees51-250
Founded2021

Use case

Frome Medical Practice's Medical notetaking is part of this use case:

Clinical Documentation
94 case studies(+41% YoY)
Proven impact?
LowModerateVery Strong
5.4Strong
5.5Strongwithin Healthcare Providers
5.4Strongwithin Operations

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