Verizon is using generative AI to help teams in network operations and customer experience get the answers they need faster.

The Los Angeles Rams are utilizing AI across the board from content analysis to player scouting.

Cintas is using Vertex AI Search to develop an internal knowledge center for customer service and sales teams to easily find key information.

Pennymac, a leading US-based national mortgage lender, is using Gemini across several teams including HR, where Gemini in Docs, Sheets, Slides and Gmail is helping them accelerate recruiting, hiring, and new employee onboarding.

The U.S. Patent and Trademark Office has improved the quality and efficiency of their patent and trademark examination process by implementing AI-driven technologies.

Avery Dennison empowered their employees with generative AI to enable secure, flexible, and borderless collaboration for enhanced productivity to drive growth.

Symphony, the communications platform for the financial services industry, uses Vertex AI to help finance and trading teams collaborate across multiple asset classes.

The Home Depot has built an application called Sidekick, which helps store associates manage inventory and keep shelves stocked; notably, vision models help associates prioritize which actions to take.

Uber is using AI agents to help employees be more productive, save time, and be even more effective at work. For customer service representatives, they’ve launched new tools that summarize communications with users and can even surface context from previous interactions, so front-line staff can be more helpful and effective.

IntesaSanpaolo, Macquarie Bank, and Scotiabank are exploring the potential of gen AI to transform the way we live, work, bank, and invest — particularly how the new technology can boost productivity and operational efficiency in banking.

The Minnesota Division of Driver and Vehicle Services uses two-way real-time translation to help non-English speakers get their licenses.

Golden State Warriors are using AI to improve the fan experience content in their Chase Center app.

Pepperdine University has students and faculty who speak many languages, and with Gemini in Google Meet, they can benefit from real-time translated captioning and notes.

Sutherland, a leading digital transformation company, is focused on bringing together human expertise and AI, including boosting its client-facing teams by automatically surfacing suggested responses and automating insights in real time.

US News saw a double-digit impact in key metrics like click-through rate, time spent on page, and traffic volume to its pages after implementing Vertex AI Search.

Etsy uses Vertex AI training to optimize their search recommendations and ads models, delivering better listing suggestions to buyers and helping sellers grow their businesses.

Target uses Google Cloud to power AI solutions on the Target app and Target.com, including personalized Target Circle offers and Starbucks at Drive Up, their curbside pickup solution.

Alaska Airlines is developing a personalized travel search experience using advanced AI techniques, creating hyper-personalized recommendations that engage customers early and foster loyalty through AI-generated content.

Best Buy is using Gemini to launch a generative AI-powered virtual assistant this summer that can troubleshoot product issues, reschedule order deliveries, manage Geek Squad subscriptions, and more; in-store and digital customer-service associates are also gaining gen-AI tools to better serve customers anywhere they need help.

ADT is building a customer agent to help its millions of customers select, order, and set up their home security.

The Central Texas Regional Mobility Authority is using Vertex AI to modernize transportation operations for a smoother, more efficient journey.

Adobe leverages Microsoft Azure to streamline the customer experience, using AI and big data capabilities via Azure's OpenAI models. The partnership enables development of industry-specific AI, allowing Adobe to integrate their solutions with Microsoft's cloud services to create personalized customer experiences.

Harvey, an AI platform for law and professional services firms, partnered with OpenAI to build a custom-trained case law model. It has enabled its AI to assist with complex legal reasoning, contract review, drafting legal documents, and case law research.

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Their model has proven to be significantly more accurate and thorough than standard GPT for legal professionals, reducing errors like hallucinations and providing detailed, source-cited responses.

Adopted Power Platform to create a suite of automation solutions across departments by establishing an Automation Center of Excellence. The framework leverages low-code Power Automate flows integrated with AI-driven copilots (via Microsoft Copilot Studio) to handle ticket refunds, email inquiry categorization, and invoice processing.

Adobe is partnering with Microsoft to integrate Adobe Experience Cloud workflows and insights with Microsoft Copilot in Microsoft 365 applications. This planned integration will allow marketers to access relevant marketing insights and workflows from Adobe Experience Cloud and Microsoft Dynamics 365 directly within Outlook, Teams, and Word, leveraging generative AI capabilities to create content, manage approvals, and deliver experiences more efficiently.

Lifespan uses GPT-4 to simplify complex surgical consent forms from a college reading level to a 6th grade reading level, reducing word count by 25% and improving patient comprehension. The revised forms were implemented across the Lifespan healthcare system, including intake and chemotherapy consent forms, leading to more accessible medical documentation and better patient outcomes.

Front, an AI-powered customer service platform, integrates Mistral 7B via AWS Bedrock to summarize email threads. This automatically provides support agents with concise overviews of customer issues, reducing time spent reading long conversations and leading to faster response times and enhanced customer satisfaction. By streamlining support operations, Front enables its customers to handle more tickets efficiently without compromising quality.

Six Flags leveraged Google's Vertex AI and generative AI tools to develop an automated digital assistant that answers guest inquiries 24/7 and provides real-time recommendations on rides, dining, and retail options. The system was integrated into the park’s digital platforms to blend digital and physical experiences, enhancing guest service workflows.

Oscar Health uses OpenAI's technology to automate clinical documentation and claims processing, reducing time spent by 40% and improving productivity. The company also developed a claims assistant that efficiently handles claim inquiries, cutting escalation times by 50%. Additionally, Oscar is using AI to extract, analyze, and summarize data from complex medical records, helping clinicians make more informed decisions.

Zelma, powered by OpenAI’s GPT models, makes education data accessible to parents, teachers, administrators, and policymakers across the U.S. It integrates standardized test data, giving insights on student performance in ELA and math. Zelma uses function calling to generate visual data displays and provides SQL logic for verification. It also makes all questions public to facilitate learning from others.