Capgemini partnered with Google Cloud to develop industry-specific agentic AI solutions that automate customer request handling across multiple channels such as web, social, and phone. The implementation integrates Google Agentspace, Customer Engagement Suite, and Agent2Agent interoperability protocol into existing customer service infrastructures to enhance personalized support, call routing, and workflow automation. This advanced solution transforms customer experience by streamlining communications and enabling proactive engagement.

Infosys piloted GitHub Copilot with a broad range of developers, integrating it into their GitHub code repository and code store that contains thousands of reusable assets. They scaled the tool across their workforce to assist in writing, debugging, and securing code, streamlining feature development and bug fixes while ensuring compliance with security standards.

EY collaborated with Microsoft developers to enhance Azure AI Foundry's inclusivity by conducting structured diary studies, co-design sprints, and iterative prototyping sessions with neurodivergent technologists. Feedback from six copilot creation activities drove the development of customizable notification systems, including toast notifications and adaptive task guidance, which streamlined the platform's user interface and learning support for improved digital workflows.

Thoughtworks implemented an AI-powered enterprise event planning solution leveraging Google's Gemini Pro multimodal capabilities. The system analyzes historical data, regional event schedules, customer shopping insights, and enterprise strategic guidance to automatically generate a personalized event calendar complete with campaign details, promotion types, image assets, and recommended schedules. Marketing teams interact with an integrated AI assistant to review, adjust, and approve event proposals, significantly streamlining their planning process.

Insight implemented Microsoft Surface devices, Windows 11, and Microsoft 365 Copilot to modernize operations, improve productivity, and enhance security. Copilot automates routine tasks like meeting summarization, email management, and content creation, saving teammates four hours per week and enabling them to focus on strategic tasks.

Custom implementation of Microsoft Dynamics 365 suite integrated with Power BI for real-time analytics and unified workflows, replacing siloed manual systems within a 12-month rollout

Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively. This strategic investment not only boosts efficiency but also solidifies their position as an AI trailblazer, allowing them to better guide clients on AI adoption.

Alkemy implemented Dynamics 365 Sales to improve customer service and operational efficiency.

Capita, a consulting and outsourcing company, uses GitHub Copilot to automate repetitive coding tasks. By adopting GitHub Copilot across its development teams, Capita has improved developer productivity, satisfaction, and retention, enabling faster delivery for its customers.

EPAM Systems, a global software engineering and consulting firm, integrated Microsoft Copilot for Microsoft 365 to enhance productivity and collaboration among its 50,000+ employees across 55 countries. Copilot assists in generating content, summarizing meetings, and managing emails, enabling teams to focus on core tasks. EPAM supported adoption through training workshops, a dedicated SharePoint site, and a Microsoft Teams channel, while ensuring data security with Microsoft Purview.

Trace3 adopted Microsoft Copilot across their organization, empowering employees to streamline tasks such as summarizing client engagements, highlighting meetings and email chains, drafting documents, and simplifying recruiting processes. By integrating Copilot into their workflow, they enhance productivity and can focus more on delivering innovative solutions to clients.

PA Consulting, a global consulting firm, uses Microsoft's Copilot for Microsoft 365 and Copilot for Sales to enhance employee productivity and sales processes. By leveraging AI-assisted note taking, meeting summarization, and agenda drafting, employees save an average of three hours per week. The integration with Dynamics 365 Sales helps sales teams quickly consolidate information, leading to more productive client interactions.

EY developed PowerMatch, a canvas app built on Power Apps integrated with SAP using pre-built connectors to sync payment and invoice data, replacing manual review by the Accounts Receivable team. They implemented Power Automate flows with custom AI Builder models to extract key payment attributes and applied a 14-step matching algorithm using Office Script, streamlining payment processing.

Accenture transformed its infrastructure by migrating its core SAP applications to the cloud using RISE with SAP on Azure, integrating financial data, reporting, and transaction processing across multiple business lines. The implementation leveraged SAP S/4HANA, SAP Business Warehouse, and Azure services like Power BI, Fabric, and Synapse to secure a seamless and agile transition. Building on this robust foundation, the company launched an AI-driven financial advisor application powered by SAP AI core that automates financial planning and predictive analytics.

Accenture uses Copilot Studio to create custom AI copilots that help employees automate routine tasks like checking project status. These AI-powered solutions make complex conversations easier by using relevant information, helping teams work more efficiently.

JourneyTEAM uses Copilot Studio's conversational and automation features to help clients replace repetitive tasks, allowing them to focus more on client engagement. This transformation enhances productivity and supports their mission of creating a positive, lasting impact.

Fusion5 uses Copilot Studio to offer consulting services that provide rapid Proof of Value for customers in generative AI. They tailor AI experiences for users within Microsoft 365, helping businesses establish a roadmap for further services and innovation.

Capgemini has been using Code Assist to improve software engineering productivity, quality, security, and developer experience, with early results showing workload gains for coding and more stable code quality.

Cintas is using Vertex AI Search to develop an internal knowledge center for customer service and sales teams to easily find key information.

Sutherland, a leading digital transformation company, is focused on bringing together human expertise and AI, including boosting its client-facing teams by automatically surfacing suggested responses and automating insights in real time.

KPMG uses Microsoft Copilot for Microsoft 365 and Azure OpenAI Service to enhance productivity and automate ESG compliance checks. This includes expediting data discovery, automating manual tasks, and improving collaboration via Microsoft Teams, ultimately enabling subject matter experts to focus on more complex work.

Kantar, a global data, insights, and consulting company, adopted Windows 11 Enterprise and Microsoft 365 Copilot to enhance employee productivity. By moving to cloud-based Intune endpoint management, deploying Windows 11 Enterprise, and harnessing Microsoft Copilot, they improved employee experience, reduced IT processes, and boosted productivity. Employees use Microsoft 365 Copilot to analyze survey data, recap meetings, and create reports, freeing up time to focus on higher-value activities.

Onepoint, a global consulting and technology firm, implemented Microsoft Azure OpenAI Service to develop a secure conversational agent named Neo utilizing GPT technology to assist employees in tasks like generating interview reports and analyzing contracts. They also deployed GitHub Copilot to improve code quality and productivity among developers.

Avanade uses Microsoft Copilot for Sales to help its sellers streamline tasks like updating records, summarizing emails, and pulling relevant data from Microsoft Dynamics 365, Outlook, and Teams. This reduces workload, improves email responsiveness, and allows sellers to focus on client engagement and drive business strategy more efficiently.

KPMG leveraged Meta's Llama to help the wholesale credit team at a major U.S. bank explore secure, open-source LLMs, enabling the client to review and interrogate complex loan applications more quickly and efficiently. This tailored GenAI solution improves the speed and accuracy of document review and processing, enhancing automation to the next level.

Netlogic uses Microsoft Copilot for Sales to enhance its sales performance by automating meeting summaries, standardizing customer notes, and reducing notetaking discrepancies. This helps improve customer interactions, reduce sales cycles, and increase the closing rate. The use of Copilot also supports training for new employees and contributes to better work-life balance, resulting in a 25% increase in revenue within one quarter.