Optimized travel pricing
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Priceline integrated advanced AI algorithms with real-time travel data and customer behavior analysis to deliver dynamic pricing and personalized travel recommendations. They implemented these AI-driven techniques across their booking platforms, including web and mobile channels, to optimize pricing strategies and ensure travelers receive competitive deals.
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21
AI use cases in
travel and hospitality
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Booking.com integrated OpenAI’s GPT models with its extensive proprietary data on properties, pricing, and availability to develop an AI Trip Planner that converts natural language queries into personalized itineraries. The team rapidly built the solution in 10 weeks by leveraging existing ML infrastructure and fine-tuning the model on both structured and unstructured data, which also powered additional tools like Smart Filters, Property Q&A, and AI Review Summaries. This innovation transformed travel discovery, search, and customer support processes.
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Mystifly partnered with Google Cloud to develop Mystic, an AI-powered chatbot that leverages Vertex AI Agent Builder to understand complex airline industry queries. They implemented an internal system by indexing PDFs stored in Google Cloud Storage into an unstructured datastore for quick retrieval and integrated Dialogflow CX with Cloud Functions for seamless escalation. This solution automated customer onboarding and support workflows for their SSP Manager platform by enabling travel agents to resolve configuration questions independently.
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172
companies using
customer agents
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263
solutions powered by
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