Streamlined support operations
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Lenovo integrated AI-powered Copilot into its Dynamics 365 Contact Center and Customer Service platforms to automate inquiry response handling and routine tasks. They implemented a unified, multilingual chat service where customer inquiries are processed in natural language and historical service data is leveraged to provide real-time resolution suggestions and generate detailed post-call summaries. This integration streamlined support workflows and enabled agents to focus on more complex customer issues.
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15% agent productivity boost, 20% drop in handle time
7
AI use cases in
consumer electronics
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OPPO integrated Google Cloud’s Vertex AI, AutoML, and Gemini large language model into its mobile devices to automate user feedback analysis, power AI Recording Summary features, and enable AI Toolbox functionalities such as AI Writer and AI Reply. They re-engineered their hardware platform, operating system, and third-party ecosystem to embed AI agents that optimize power consumption and reduce computing latency, streamlining mobile development workflows and enhancing user experience.

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Devoteam, an AI-driven tech consulting company, is rolling out 4,000 Gemini for Google Workspace licenses across all its business units. By empowering employees with Gemini's generative AI features, Devoteam enhances internal productivity and collaboration, enabling staff to work smarter, faster, and more creatively.
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321
companies using
employee agents
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251
solutions powered by
Microsoft
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