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Use case
Enhancing business operations with AI
Context

BNP Paribas, the leading bank in the European Union, uses Mistral's AI models for Global Markets use cases, achieving very positive results. Due to this success, they plan to expand collaboration across the entire group in 2024, exploring a broader range of applications to enhance various business operations.

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Use case
Enhancing mortgage broker-client communication
Context

Pretto, a leading online French mortgage broker, leverages Mistral AI models to analyze communications between brokers and borrowers. Brokers can access summaries of exchanges, better understand client needs, and monitor home-buying projects more effectively, improving productivity and customer experience.

Models/tools
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Use case
Generating personalized promotional messages
Context

Orange, France's largest telecommunications company, uses Mistral models to generate personalized promotional messages tailored to recipients' characteristics, enhancing sales activities. A tailor-made marketing campaign launched in 2023 significantly increased conversion rates. Due to its success, Orange will continue collaborating with Mistral AI in 2024.

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Use case
Automating customer support responses
Context

Qonto, a leading European business finance solution, integrated Mistral Large to automate responses to low-support customer requests. Handling over 30,000 chats per month, this significantly improved the efficiency and accuracy of customer support and fraud detection systems, enhancing quality of service and customer satisfaction.

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Use case
Enhancing e-commerce personalization
Context

Zalando, a leading European e-commerce platform, integrated Mistral AI models hosted on AWS Bedrock to enhance customer engagement and operational efficiency. This enables personalized recommendations, improved customer service, and streamlined operations, providing customers with seamless shopping experiences while improving operational efficiency.

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Use case
Providing personalized medical recommendations
Context

Synapse leverages Mistral's advanced models to generate personalized, evidence-based medical recommendations tailored to each patient's clinical context. This helps physicians make faster, more informed decisions, enhancing patient care and medical outcomes. Used by over 30% of French general practitioners and 300 hospitals, Synapse ensures accurate guidance is readily available.

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Use case
Safeguarding Icelandic language and culture
Context

The Government of Iceland partnered with OpenAI to use GPT-4 to preserve and promote the Icelandic language. Through reinforcement learning from human feedback (RLHF), GPT-4 is being trained to produce more accurate Icelandic translations, correcting grammar, cultural context, and fluency. This initiative aims to support Iceland's cultural heritage and provide resources for preserving other low-resource languages in the face of global digitalization.

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Use case
Enhancing independence for blind users
Context

Be My Eyes uses GPT-4's visual input capability to develop a Virtual Volunteer™ within its app, helping blind and low vision users navigate daily life tasks like identifying objects or navigating environments. The AI provides real-time contextual information and allows for interactive conversation, significantly enhancing independence for users.

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