Fragmented systems and weak chatbots slowed service. Agentic AI now resolves cases autonomously, freeing staff for high-value work.
A small Norwegian telecommunications provider with fewer than 30 employees seeking to expand its national footprint.
Fragmented service cases and disconnected systems created barriers between departments, while basic chatbots failed to improve productivity....
“People think Salesforce is only for large companies. We’re proof that it works very well for businesses of our size.”
Provider of electricity, fiber internet, and solar energy solutions.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
Agents juggled 200k social messages across scattered apps. Now, AI automates routing to a unified workspace, lifting capacity nearly 40%.
Nuanced queries stalled bots; manual searches slowed agents. Now, AI executes fixes and guides diagnostics with 90% correctness.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Fragmented systems and weak chatbots slowed service. Agentic AI now resolves cases autonomously, freeing staff for high-value work.
A small Norwegian telecommunications provider with fewer than 30 employees seeking to expand its national footprint.
Fragmented service cases and disconnected systems created barriers between departments, while basic chatbots failed to improve productivity....
“People think Salesforce is only for large companies. We’re proof that it works very well for businesses of our size.”
Provider of electricity, fiber internet, and solar energy solutions.
AI-powered CRM platform for sales, service, marketing, and commerce teams.
Related implementations across industries and use cases
Routine requests buried support staff. AI agents now resolve 71% of cases autonomously, from billing answers to smart charging setup.
7,000 voicemails piled up as reps lost 1 minute per call to notes. AI now resolves routine chats and drafts summaries in seconds.
Agents juggled 200k social messages across scattered apps. Now, AI automates routing to a unified workspace, lifting capacity nearly 40%.
Nuanced queries stalled bots; manual searches slowed agents. Now, AI executes fixes and guides diagnostics with 90% correctness.
Migrating 100k+ users threatened to crush support teams. AI agents now handle the full switch, validating and updating plans instantly.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.