Agents toggled disjointed portals, risking deadlines. AI now orchestrates the workflow, cutting resolution time from 90 days to 30.
A global payments provider processes $28 billion in annual transactions for more than 9,000 brands, supporting card programs from distribution to fraud prevention.
Agents struggled with disparate portals for payment services like Visa and Mastercard, requiring them to constantly switch systems and memorize...
“We have a CSAT score of 4.4 out of 5, which is amazing for disputes. It shows we are turning a customer’s bad experience into a good one.”
Branded payments and rewards platform for gift cards, incentives, and commerce.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Played an instrumental role in the development and go-live phases of BHN's FSO implementation.
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Knowledge was trapped in scattered tools. Now, AI scans Slack and GitHub to answer questions in a single workspace.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
Fragmented systems held purchase orders for 16 days. An AI-routed portal now clears requests in under 3 days.
Excel expense tracking for 700 employees bottlenecked finance. Now, an AI platform automates the workflow from purchase to reimbursement.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.
Agents toggled disjointed portals, risking deadlines. AI now orchestrates the workflow, cutting resolution time from 90 days to 30.
A global payments provider processes $28 billion in annual transactions for more than 9,000 brands, supporting card programs from distribution to fraud prevention.
Agents struggled with disparate portals for payment services like Visa and Mastercard, requiring them to constantly switch systems and memorize...
“We have a CSAT score of 4.4 out of 5, which is amazing for disputes. It shows we are turning a customer’s bad experience into a good one.”
Branded payments and rewards platform for gift cards, incentives, and commerce.
ServiceNow is an enterprise software company that specializes in IT Service Management, cloud computing, and digital transformation solutions.
Played an instrumental role in the development and go-live phases of BHN's FSO implementation.
Related implementations across industries and use cases
Knowledge was trapped in scattered tools. Now, AI scans Slack and GitHub to answer questions in a single workspace.
Customers waited six minutes as staff manually sorted tickets. AI now routes requests instantly, cutting waits to under a minute.
Scripted bots demanded hours of upkeep. Gen AI now automates order lookups, elevating agents to content strategists.
Fragmented systems held purchase orders for 16 days. An AI-routed portal now clears requests in under 3 days.
Excel expense tracking for 700 employees bottlenecked finance. Now, an AI platform automates the workflow from purchase to reimbursement.
Seven analysts manually wrote notes for 200 products. AI agents now digest fact sheets to draft compliant commentary instantly.
Complex approvals delayed digital services for 74M customers. Now, business teams use low-code tools to launch specialized AI agents.
Inboxes overflowed with tracking and sizing queries. An AI now locates orders and asks player height to size gloves instantly.
Specs scattered in PDFs meant fixes took weeks. Now, autonomous agents access unified data to resolve over 25% of cases instantly.