ENGIE Australia & New Zealand
Contact center optimization
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
- 75% NPS increase via gamification
Overwhelming libraries slowed the shift to renewables. AI now maps coal experts to green roles, driving 33% skills profiling in 3 months.
Australia's largest private electricity generator manages a massive workforce transition as the organization shifts operations from traditional coal and gas to renewable energy infrastructure.
The shift to renewables required a workforce with fundamentally different capabilities than the existing coal and gas experts possessed. Employee...
“As we decided how best to support our people to continually reskill to support Australia’s energy transition, all roads led us to Workday.”
Electricity, gas, solar, and telecommunications utility for Australian consumers.
Cloud platform for enterprise human resources, finance, and business planning.
Related implementations across industries and use cases
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Job titles masked the potential of 100k staff. An AI hub now maps skills to roles, enabling precise deployment and personalized growth.
Production took five months. Now, AI generates live, animated role-play scenarios with virtual mentors.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Buried under 1.5M apps, recruiters managed just 10 roles. AI now ranks talent instantly, increasing individual capacity 5x.
Manual screening for 160K hires bottlenecked 20 recruiters. Now, an AI agent screens candidates via text and fills managers' calendars.
Overwhelming libraries slowed the shift to renewables. AI now maps coal experts to green roles, driving 33% skills profiling in 3 months.
Australia's largest private electricity generator manages a massive workforce transition as the organization shifts operations from traditional coal and gas to renewable energy infrastructure.
The shift to renewables required a workforce with fundamentally different capabilities than the existing coal and gas experts possessed. Employee...
“As we decided how best to support our people to continually reskill to support Australia’s energy transition, all roads led us to Workday.”
Electricity, gas, solar, and telecommunications utility for Australian consumers.
Cloud platform for enterprise human resources, finance, and business planning.
Related implementations across industries and use cases
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Consultants took months to deploy. AI paths now ready them in weeks, while agents draft code with 73% accuracy.
Job titles masked the potential of 100k staff. An AI hub now maps skills to roles, enabling precise deployment and personalized growth.
Production took five months. Now, AI generates live, animated role-play scenarios with virtual mentors.
Generic training ignored individual gaps. AI now mines workflow data to push just-in-time micro-lessons to 20,000 agents.
Manual call notes burdened agents, while managers struggled to track promises. Now, AI copilots automate summaries and verify commitments.
Safety data only surfaced after police-involved incidents. Now, AI dashcams alert drivers to correct risky behaviors in real time.
Buried under 1.5M apps, recruiters managed just 10 roles. AI now ranks talent instantly, increasing individual capacity 5x.
Manual screening for 160K hires bottlenecked 20 recruiters. Now, an AI agent screens candidates via text and fills managers' calendars.